DOA Policy
Our corals are checked the night before and the day of shipping to ensure it is healthy. If for some reason your corals do not survive the trip you will receive a credit towards another order. You must contact us to let us know of DOA corals within 4 hours of delivery! Pictures are needed of the corals in the bag (if bag is cloudy), or in the tank if it’s not doing well. This credit will be valid for 6 months. There is no refund on shipping charges under any circumstances. We are not responsible for errors in acclimation or general care and husbandry of the coral. If you need any assistance or have any questions, please don’t hesitate to contact us! In some rare cases your credit may depend on pictures of the expired coral, or we may request coral skeletons be sent back to us. Charge backs for the entire shipment including shipping without contacting us via email are illegal and will be prosecuted for fraud. We may ask to allow corals 1-2 weeks to recover from shipping stressed before determining DOAs. Many corals may recover quickly from shipping stress. If possible we will ship replacement coral with another order.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
